Resolify

Project Description

Resolify , a web-based modern Ticketing System which collaborates Customers, Agents and Managers. It enables the SUPPORT with innovative features which speed up the communication with the support team. Resolify simplifies your support team's workflow with the Organize, Automate and Streamline features. Resolify is designed to help you improve customer support efficiency by providing your staff with the tools they need to deliver fast, effective and measurable support. Highlights of Resolify: Fully loaded features for Ticketing Management Web-based Platform - Resolify is a web-based multi-user customer support platform. No local installation required. Access it anytime - from anywhere. Role-based Access - Control staff's access level based on assigned groups and teams. Email Parsing - The email parser allows you to create and update ticket information over email. Ticket Filters - Apply conditional rules to route incoming tickets to the right support group or staff members and action triggers. Dashboards and Reports - Get system overview and basic historical statistics on tickets count and status per group, staff and help topics